Suryaa National Desk: Surya Legal & Consumer Desk, Chandigarh: Leading online travel aggregator 'MakeMyTrip MMT', Chandigarh Consumer Disputes Redressal Commission... Surya Legal & Consumer Desk, Chandigarh: The Chandigarh Consumer Disputes Redressal Commission has given a major shock to leading online travel aggregator 'MakeMyTrip MMT'. In a case where four female tourists were forcibly evicted within just three hours of entering the villa they had booked, the company was awarded Rs. 1.40 lakh was imposed a heavy fine. Bitter experience on a trip to Kasauli: Four women on a vacation to Kasauli in Himachal Pradesh booked a villa through MakeMyTrip. However, the villa owners kicked them out three hours after they checked-in.
Considering the extreme emotional distress and discomfort faced by the women at an unknown place, the State Consumer Commission had earlier given the district forum Rs. 15,000 has drastically increased the compensation. As compensation to the victims Rs. 1.20 lakh and another Rs. under litigation costs. 20,000 making a total of Rs.
1.40 lakh was directed to MakeMyTrip. Rejection of the argument that 'we are only intermediaries': During the trial, lawyers for MakeMyTrip argued that they are only an intermediary platform that provides bookings between customers and property owners, and they are not responsible for the developments at the villa. However, the Consumer Commission has vehemently rejected this claim. It has made it clear that platforms that provide services by collecting service charges from customers cannot escape responsibility in terms of customer safety and service failure.