Suryaa News Desk: Customers at the State Bank of India (SBI) branch in Ponnur are facing significant difficulties due to only one counter being available for cash transactions. Individuals visiting the bank for both deposits and withdrawals are required to stand in the same queue for several hours.
Bank users report that those arriving in the morning are often unable to complete their transactions until the afternoon, with the situation worsening on days with higher footfall. Elderly individuals, particularly those visiting to collect pensions, are experiencing hardship due to the long wait times. Concerns have been raised regarding the lack of adequate seating facilities for those unable to stand for extended periods. Customers are requesting that higher authorities take immediate action to address these issues by opening an additional counter, specifically for pensioners and the elderly.